Care & Guarantee
Our products, which are made from the highest quality materials using environment-friendly production processes whenever possible, are designed to be long-lasting. NOROCK X-base sub-assemblies in steel are treated to be weather resistant with zinc plating or zinc enriched powder coat. Components in die-cast aluminium are degassed and then treated with a chromate conversion process before being coated with a high-quality powder coat. This provides a high level of weather resistance, however, seaside environments will require ‘extra protection’ coatings which needs to be specified when ordering and particular care thereafter to prolong the effect of corrosion.
NOROCK table bases are maintenance-free in terms of the stabilising components and function, however, we encourage our customers to conduct general cleaning and periodic inspections to look for damage or other signs of structural fatigue or damage. An examination should include a visual inspection of all components and stress points. Any product found to be damaged due to daily use; or excessive abuse/misuse; should be taken out of service.
To keep the product in good condition for long periods, we recommend you to store it in an enclosed and dry area when not in use and during winter, to avoid condensation. Before winter and regularly every quarter if the products are used in a salty environment, we advise you to clean the metal surfaces with a soft cloth dipped in warm water or very mild detergent. Do not use ethyl alcohol or detergents that contain even in small quantities acetone, trichloroethylene or ammonia (or solvents in general).
Handle the NOROCK bases with care when stacking them to avoid damaging the powder-coated surfaces.
Avoid improper use of the product such as:
- Standing on the products
- Sitting on the edge of the table
- Using the products as a step ladder
Replace the plastic glides when they are worn out. Do not abandon the product in the environment; call your local urban waste management to have it picked up for disposal or salvage.
Our NOROCK self-stabilising mechanism is guaranteed for five years against structural or manufacturing defects that are not due to improper use or maintenance. Our coatings are guaranteed for one year against invasive rust or corosion not deriving from scratches or abrasions due to use and which cannot be removed by normal cleaning and care. The coatings on NOROCK bases cannot be warranted in seaside installations unless an ‘extra protection’ coating option has been specified.
To make use of the guarantee, return the defective product to the dealer along with the sales receipt.
NOROCK declines any responsibility for faults and/or damages deriving from improper use of products.
The guarantee does not include any type of product assistance or repair of the product due to improper use or any damaged part thereof.
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep powder-coated aluminium in good condition. This is the only method we recommend to clean powder-coated aluminium products. Harsh chemicals can erode the surface, which exposes the aluminium underneath. Whilst aluminium does not rust, in some conditions oxidisation can occur if the protective powder coat layer is damaged extensively. Small scratches on NOROCK powder-coated aluminium surfaces will generally not be an issue, and areas that experience ongoing wear will generally stay free of oxidisation. NOROCK bases that are installed in a seaside or island environment will require an ‘extra protection’ coating specified to avoid oxidisation taking hold.
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep powder-coated steel in good condition. This is the only method we recommend to clean powder-coated steel products. Harsh chemicals can erode the surface, which exposes the steel underneath and rust can then start. Small scratches on NOROCK powder-coated steel surfaces will generally not be an issue, as NOROCK X-base steel products have an added protective layer of zinc plating under the powder coat layer. A deep scratch
on powdered coated surfaces can penetrate both the zinc and powder coating and expose the raw steel underneath which will react with oxygen to form iron-oxide which is rust. NOROCK bases that are installed in a seaside or island environment will require an ‘extra protection’ coating specified to avoid oxidisation taking hold.
Chrome-plated items are for interior use only. Use vinegar, rubbing alcohol or baby oil, on a clean soft cloth to remove general grime. Products that contain an oil substance will protect the surface and help keep it clean. Rust will usually appear on chromed items where the surface has been deeply scratched to expose the mild steel beneath, leaving the mild steel open to the elements. Remove any rust by balling up some aluminium foil and rubbing it gently on the rusty areas to smooth and shine up the base.
Frequent cleaning using warm water, with or without a gentle detergent, is sufficient to keep Stainless Steel looking good. For more stubborn dirt, mild non-scratching abrasive powders such as typical household cleaners can be used with warm water and a clean cloth. Many cleaners contain corrosive ingredients which require thorough post-clean rinsing with clean water. For more aggressive cleaning, a small amount of vinegar can be added. When abrasives are needed on a NOROCK stainless steel base, first experiment on an inconspicuous area. Cleaning should always be followed by rinsing with clean hot water and wiped completely dry to avoid water stains. Steel brushes or steel wool must be avoided as they will leave iron particles embedded in the surface which will rust. Fingerprints and mild stains are easy to remove with a variety of stainless steel cleaning products available from most retail and hardware stores.
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep NOROCK plastic/nylon bases looking good. This is the only method we recommend to clean these products.
This product must only be assembled and used in accordance with the Company’s assembly, use and safety instructions and not otherwise. This product is not designed to be assembled or used in any manner other than the Company’s assembly and use instructions. Use of this product is unauthorised in any jurisdiction that does not give effect to the provisions of this Liability Disclaimer.
To the maximum extent permissible by any applicable law, in no event shall the Company be liable to any purchaser or user of this product or anyone else for any injury or death or any direct, indirect, punitive, incidental, special consequential damages whatsoever arising out of or connected with the use or misuse of this product or any defect in the product.
To the maximum extent permissible by any applicable law, the Company expressly disclaims any liability or responsibility to any purchaser or user of this product or anyone else arising from or related to any use or misuse of this product or any defect in the product.
To the maximum extent permissible by any applicable law, this product is supplied on the basis that the Company is released from any liability or responsibility to any purchaser or user of this product and anyone else arising from or related to any use or misuse of this product or any defect in the product including without limitation where the liability or responsibility arises from the negligence of the Company.
The provisions of this Liability Disclaimer are expressly subject to any obligations imposed on the Company by any applicable law which disallows Company obligations to disclaimed or contracted out of or overrides this Liability Disclaimer to any extent. In all other respects, this Liability Disclaimer states the entire obligation of the Company in respect of this product and the use or misuse thereof.
If any part of this Liability Disclaimer is determined to be void, invalid or unenforceable, then that part will be deemed superseded by a provision that most closely matches the intent of the original provision to the extent permitted by the applicable law and the remainder of this Liability Disclaimer shall remain in full force and effect.
The provisions of this Liability Disclaimer is governed by the laws of Western Australia, Australia. Any purchaser of this product hereby consents to the exclusive jurisdiction and venue of the courts of that state and all courts of appeal therefrom.
All information is correct at the time of printing but may be subject to change without notice.